FAQs
Collapsible content
Should I take my dietary supplements all at once or throughout the day?
For dietary supplements that indicate a serving size of more than one, you can either take them all at once or divide them throughout the day. It ultimately depends on your personal preference.
Can I break, cut, empty, or crush my pills?
2-piece capsules: You may empty our 2-piece capsules and mix the contents in your food and/or beverage for consumption.
Softgels: You may empty our softgels and mix the contents in your food and/or beverage for consumption.
Tablets: Our tablets can be cut or crushed with a tablet cutter or crusher and then consumed by mixing the contents into your food and/or beverage.
Time Released/Enteric Coated: These products have been formulated specifically in a tablet or capsule form and must be administered orally in their whole form.
Can I take more than what is recommended on the label?
It is recommended to follow the directions as stated on the product label. Consult with your doctor or healthcare professional for further guidance.
Can I take the product after the expiration date has passed?
Our Quality Assurance department assures product integrity, purity and accuracy of contents up to its expiration date. We can no longer guarantee potency and quality after the expiration date has passed.
When will I start to feel the benefits of this dietary supplement?
Due to differences in a person’s metabolism, general health and lifestyle, it is difficult to determine how long it will take for an individual to reap the full benefits of a dietary supplement. It is recommended that you continue to follow the directions as indicated on the label or consult with your physician, other healthcare practitioner or pharmacist.
I don’t see the product that I’m looking for. Is it out of stock, or discontinued?
Please contact us at consumer.care@ca.nestle.com for further support specific to the product that you’re looking for. Please provide us with a screenshot of the product along with the UPC code found on the product (if available).
Contests and Promotions – I entered a promo code but it’s not working online.
Please contact us at consumer.care@ca.nestle.com for further support specific to the contest/promotion along with the promo date duration.
Marketing, Collaboration, Influencer Requests – How can I get involved?
Please contact us at consumer.care@ca.nestle.com to provide more information regarding your specific ask.
Are Nature’s Bounty products recyclable?
Our products are plastic and therefore can be recyclable, however it does depend on your local recycling facility and what they will accept.
We recommend to look for the recycling symbols on your packaging. Check the number within the “mobius loop” or triangle on the bottle or cap.
In addition, verify with your local municipality to see if the materials are recyclable in your region.
Where can I get Nature’s Bounty Coupons?
Take our quiz on our site to get a $3 Coupon via websaver.
Where can I buy Nature’s Bounty products?
Nature’s Bounty is available at most major Pharmacy Chains and Retailers throughout Canada, and can often be found in the Supplements Section of a store.
Where are Nature’s Bounty Products Manufactured?
Most of our products are manufactured in Canada or the US; however, we do source a small number of products from other countries.
All of our Natural health products are licensed by the Natural and Non-Prescription Health Products Directorate of Health Canada and are tested to ensure they meet specifications. Further to this, our suppliers are audited to ensure they operate in compliance with applicable Good Manufacturing Practices.
My product is missing the seal. Is it safe to consume?
Product should not be consumed if the seal is missing, broken or not completely adhered to the bottle upon purchase.
What is the Recommended Storage for Nature’s Bounty products?
To ensure quality, the product should be stored in the original bottle with the cap tightly closed at room temperature in a dark, dry place.
We cannot guarantee product quality or the expiry for the product if it is stored in extreme conditions of temperature, humidity or light.
What does adult mean in reference to age on the bottle?
For all natural health products except vitamins and minerals, the adult age is 18 years and above. For vitamin and minerals products, the adult age is 19 years and above.
What is the source of gelatin for Nature's Bounty products?
The sources can vary depending on available supply so we have to label with both porcine and bovine. It is impossible to say whether it is one or the other.
The expiry date on my product is not clear. What should I do?
Scenario 1: Both expiry date and lot # are illegible - There is no way to tell when this product was packaged. It is probably best the consumer discards the product and does not consume it.
Scenario 2: Expiry date is illegible, but lot # is still clear - NB team would be able to tell when it was packaged and then provide the consumer with the expiry date. Please send an RFI with the product information.
Helpful hint: For Nature's Bounty vitamin products, the expiry date is usually found near the UPC/bar code. There are a few instances where it can be found on the bottle neck or the bottom of the bottle.
Are Nature's Bounty products BPA Free?
Our products do not contain BPA and we use PETE or PET bottles which are BPA free.
Why are my gummies stuck together?
Generally speaking, gummies made with gelatin tend to be susceptible to extreme temperatures, exposure to which may cause them to dry up and/or stick together. We do have strict quality procedures in place to ensure this does not occur while product is within our control. For example, we coat our gummies in sugar and starch to prevent sticking, and we also keep all of our products in temperature-controlled environments, including the trucks we use to transport them.
Unfortunately, exposure to extreme temps can sometimes occur after we have delivered the product to our distributors and retailers. For some more insight, we always recommend following the storage recommendations on the label.
Can I give these products to my pet?
Our products are not formulated for pet use. We suggest that you discuss specific products with your veterinarian. They can provide professional advice and may be able to recommend an appropriate veterinary treatment to assist in your pet’s health.